Review: Park Hyatt Shenzhen

Review of the Park Hyatt Shenzhen, Hyatt’s most expensive Category 4 property (last day to book before becoming Category 5).

Introduction

Update: The Park Hyatt Shenzhen is 1 of 5 properties to change categories on March 22 at 8 a.m. CST from Category 4 to Category 5.

The Park Hyatt Shenzhen is a brand new property in the heart of Shenzhen’s financial district, Futian. In addition to easy access to the Convention and Exhibition Center and accompanying metro station, it shares the skyline with other premier properties such as the Four Seasons and Ritz Carlton. Located in Ping An Financial Center South, it has 51 floors and stands nearly 1,000 feet tall, towered by only the Ping An Financial Center next door, which is the tallest building in Shenzhen and fourth tallest building in the world. When the Park Hyatt opened in July 2019, it was the most expensive category 4 Hyatt property in the world, commanding nearly $500/night. We visited to see if the hotel lived up to the Park Hyatt brand standard.

Check-In

Park Hyatt Shenzhen entrance

We arrived at the Park Hyatt Shenzhen and were instantly impressed. Our driver had no issue finding the entrance, which was well staffed with porters at the ready to help with luggage and directions. We were escorted up to the 33rd floor, which serves as the lobby.

Park Hyatt Shenzhen lobby

At first sight, it was clear that this was a Yabu Pushelberg designed property. The lobby was spacious, modern, and attractively appointed. An abundance of natural light permeated the lobby through large floor-to-ceiling glass windows. At check in we were informed that we had been upgraded to a premium suite, a 1,200 square foot Executive Suite on the 37th floor, in recognition of our World of Hyatt Globalist status.

The Suite

Spacious living room with dining table and kitchenette

The room was comfortably furnished, yet sleek and minimal. Similar to the lobby, the floor-to-ceiling windows let in lots of light and provided 180° panoramic views of the city. Some local snacks and a large slice of cheesecake were delivered to the room shortly after we settled in. Chocolates were also placed bedside each evening during turndown service.

Toto washlet of the entry hallway’s half bath
Large bedroom with small workspace and sofa
Bathroom hallway with toilet and shower across from each other
Bathtub and double sink vanity
View of COCO Park Mall from our room

We also created a walk-through room tour video to supplement the pictures. I think it adds dimensions and provides a better overall spatial feel to the flow of the room which I couldn’t capture in the pictures. The appointments reflect a contemporary Asian influence that balances simplicity with comfort.

Executive Suite room tour (Warning: Filmed in portrait mode)

Breakfast

Breakfast was on the top floor at The Glasshouse. It featured a modest buffet spread with a la carte items to supplement. The space was small and had a queue for entry every morning. It seemed quite popular with guests and local residents alike. We thoroughly enjoyed the quality of the offerings but were disappointed each morning to be told by the staff that the dim sum items were all out. However, on the final morning of our stay, we asked the chef about this — he seemed confused and told us that there was plenty and would send some to our table. A few seconds later and we were eating pork shaomai, custard buns and shrimp har gow.

A la carte breakfast menu at The Glasshouse
Items from the buffet

Items from the buffet included both Western and Chinese options. Cold cut meats, bacon, sausage, and cereals were served alongside noodles and fried rice. I never recommend bacon in China – and still don’t.

Egg benedict with smoked salmon
Cantonese pork dumpling (shaomai)
Cantonese shrimp dumpling (har gow)
Waffle with blueberries and cream

The one thing that stood out to me was plating (or lack thereof). Entrees were small and served on large white plates. Dim sum were served in large bamboo steamers, each containing only two small pieces. Tables often piled up with plates when the staff were too busy to remove them. Service was slow, but friendly. Overall the food was good, and the Western options were significantly better than other hotels in China.

Amenities

The Park Hyatt Shenzhen has a spa, fitness area, and pool worthy of the Park Hyatt brand. The gym was large and had an excellent variety of equipment spread across many rooms. There was even a large studio room for group lessons that you could join.

Treadmills with large TV screens and towels
Gym with benches, free weights, medicine ball, and squat rack
Sectioned off room with elliptical, step stepper and other equipment
Large studio
Spa area with hot pools, sauna and steam room
Large indoor pool surrounded by the city’s skyscrapers

Summary

Overall, we found the Park Hyatt Shenzhen to be very comfortable and attractive. It’s conveniently located near corporate offices and shopping malls, and is only a short walk from a metro station, or a quick taxi ride from the Futian Checkpoint on the Hong Kong border. The entire property makes extensive use of large panes of glass — the lobby, guestrooms, fitness area, and even the pool ceiling allow plenty of natural light. The suite had a lot of character and we appreciated the contemporary Asian design.

The service and decor were very consistent with the Park Hyatt brand. As a World of Hyatt Globalist member, we received complimentary breakfast for two, a few tasty treats delivered to the room after check-in, and a very nice suite upgrade. While we didn’t run into Peter Hildebrand, the General Manager, we’d met Peter back when he managed the W Hong Kong. Coincidentally, that property is one of the few W brand hotels we like.

Currently sitting at 15,000 points/night, it’s hard to consider this property a good value on points. It’ll be an especially poor value for redemption once it moves up to 20,000 points/night, considering the cash rate has now fallen to under $250/night. That being said, the cash price is competitive with the likes of the Marriott Nanshan, St. Regis, Four Seasons, and Ritz Carlton. I would rank Shenzhen’s hotels in that order, with the Park Hyatt Shenzhen besting all of them with its spacious rooms and public areas, gorgeous facilities and amenities, and given how new the property still feels. Although I’ll add that both Flyertalk and TripAdvisor disagree with me.

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